1. Introduction
Welcome to FrozenFernHouse. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our platform.
2. Information We Collect
2.1 Information You Provide
We collect minimal information from you:
- Age Verification: Confirmation that you are 18 or older (stored locally in your browser)
- Contact Information: If you contact us via email, we collect your email address and message content
2.2 Automatically Collected Information
When you use FrozenFernHouse, we may automatically collect:
- Browser Information: Browser type, version, and settings
- Device Information: Device type, operating system, and screen resolution
- Usage Data: Pages viewed, time spent on pages, and navigation patterns
- IP Address: For security and analytics purposes
2.3 Local Storage Data
Your game data is stored locally in your browser using browser storage technologies:
- Ice crystal balance
- Game statistics and progress
- Age verification status
- Cookie consent preferences
Important: This data is stored only on your device. We do not have access to or control over this data.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our platform
- Ensure compliance with age restrictions
- Improve user experience and platform functionality
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Cookies and Similar Technologies
We use cookies and similar technologies. See our Cookie Policy for detailed information about:
- What cookies we use
- Why we use them
- How to control cookies
5. Data Sharing and Disclosure
5.1 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 Limited Sharing
We may share information only in these limited circumstances:
- Service Providers: With trusted third parties who help us operate our platform (e.g., hosting providers), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, or safety, or that of others
- Business Transfers: In connection with a merger, sale, or transfer of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure server infrastructure
- Encryption for data transmission (HTTPS)
- Regular security assessments
- Access controls and authentication
However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain information only as long as necessary:
- Local Storage Data: Retained in your browser until you clear it
- Contact Inquiries: Retained for up to 2 years to provide support and improve services
- Analytics Data: Typically retained for 26 months
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Correction
You can request access to or correction of personal information we hold about you.
8.2 Deletion
You can request deletion of your personal information. For locally stored game data, simply clear your browser's local storage.
8.3 Opt-Out
You can opt out of certain data collection through browser settings and cookie controls.
8.4 Do Not Track
We respect Do Not Track signals. When a DNT signal is detected, we do not track your browsing behavior across other websites.
9. Children's Privacy
FrozenFernHouse is not intended for anyone under 18 years of age. We do not knowingly collect information from children. If we discover that we've collected information from someone under 18, we will delete it immediately.
If you believe a child has provided us with personal information, please contact us at privacy@frozenfernhouse.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
Our platform may contain links to third-party websites (such as responsible gaming resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Providing prominent notice for material changes
Continued use of FrozenFernHouse after changes constitutes acceptance of the updated policy.
13. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information.
14. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your data
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
15. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@frozenfernhouse.com
- Contact Form: Contact page
16. Data Protection Officer
For privacy matters, you can reach our Data Protection Officer at: dpo@frozenfernhouse.com
Summary
In summary, FrozenFernHouse:
- Collects minimal personal information
- Stores game data locally in your browser
- Does not sell your data
- Uses information to provide and improve services
- Implements security measures to protect your data
- Respects your privacy rights